Supervisor, Credit & Collections

Riverbed. Empower the Experience:

Riverbed enables organizations to maximize performance and visibility for networks and applications, so they can overcome complexity and fully capitalize on their digital and cloud investments. The Riverbed Network and Application Performance Platform enables organizations to visualize, optimize, remediate and accelerate the performance of any network for any application. The platform addresses performance and visibility holistically with best-in-class WAN optimization, network performance management (NPM), application acceleration (including Office 365, SaaS, client and cloud acceleration), and enterprise-grade SD-WAN. Riverbed’s 30,000+ customers include 99% of the Fortune 100.

About this Position:

TITLE: Supervisor, Credit and Collections
LOCATION: San Francisco/Bay Area – Remote

Management of America’s collections work activities and assist with international escalations and disputes. Strive for on-time collections and maximizing cash flow by month and quarter against pre-determined Company goals. Manage set of names accounts along with management of 2-3 employees.

Duties and Responsibilities
  • Manage America’s collections activities to ensure on-time payment ($500M annual business)
  • People management of 2-3 employees
  • Manage standardization of operational business practices and policies
  • Assist with Project Management – new product roll-out, system upgrades, etc.
  • Liaison with internal business partners, ensure team alignment and strong teaming, business partnership
  • Participate and manage timely collections escalation
  • Support Credit Management as needed
  • Support Audit requests as needed
  • Back up financial close processes

  • Bachelor’s degree and or equivalent work experience, 10+ years minimum
  • Strong business understanding of the quote-to-cash process
  • Excellent interpersonal and communication skills
  • Good basic accounting experience
  • Proven work experience in Credit and Collections, Billing
  • Hi-tech industry work experience preferred
  • Oracle and Salesforce experience
  • Moderate to advance excel skills

About Riverbed:

Riverbed offers a rewarding experience of working with the best minds in the industry, delivering exceptional network performance and visibility for any application. We are proud of our great culture that continuously fosters innovation, collaboration, and diverse work environments. We remain committed to attracting, developing, and retaining the most diverse group of talent to better serve our customers.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

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