FMLA/Disability Specialist - REMOTE

Position: Operations Representative
Hours: M-F 8-5
Location: Remote

Overview of Position
The FMLA/Disability Specialist (or Operations Representative) is responsible for filing electronic medical documents in patient charts. This position will also process incoming faxes and scanned documents efficiently and accurately according to the client’s criteria. High attention to detail is critical to maintain the integrity of this information. This is a remote position that allows you to work from the comfort of your own home office environment.

In addition to demonstrating ScanSTAT Technologies values applicable to all positions, an Operations Representative is responsible for the following:

Duties and Tasks:

  • Place documents in patient charts according to protocols; route documents to clients’ clinical staff as needed for review
  • Navigate clients’ electronic health records (EHR) software comfortably
  • Assess volume of incoming faxes or scanned documents presented for the day
  • Ability to handle high volumes with high accuracy rate
  • Follow pre-defined filing processes, refer to company internal documentation, and find resources to make decisions to file the document
  • Understand and efficiently utilize assigned clients’ protocols and Service Level Agreement
  • Track and log time and document transaction totals daily
  • Attain and maintain standard documents filed per hour per EHR
  • Intermediate computer comprehension
  • Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices
  • Check audit log and communicate with auditors and supervisors
  • Attend bi-weekly conference calls for on-going training
  • Study and continually reference internal documentation and protocols
  • Complete all assignments daily for each client
  • Report to upper management surplus/decline in volumes and technical issues preventing job completion
  • Understand and comply with company/client agreed compliance standards
  • Other duties as assigned

Supervisory Responsibilities: This position has no supervisory responsibilities.

Placement Criteria:

  • HS Diploma or equivalency
  • Experience with Electronic Medical Records preferred
  • Experience with handling and processing FMLA & Disability forms
  • Experience in a healthcare setting (Physician Office, Hospital, etc.)
  • Familiarity with medical terminology
  • Ability to distinguish differences in medical documentation
  • Extensive knowledge of commonly used concepts, practices and procedures within health information management is a plus, but not required
  • Employee should have intermediate skills with computers, including Microsoft Office Suite, the use of multiple monitors, and have the ability to learn and adapt to all company-specific software
  • Expected to navigate efficiently through multiple windows and applications running concurrently
  • Proficiency with MS Office software
  • Detail oriented
  • Understand that this role requires specific responsibilities for protecting sensitive data
  • Other duties as assigned

Physical Demands:
While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is regularly required to use hands to finger, handle or feel and reach with hands and arms.

Work Environment:
This job is a remote position and requires familiarity with standard office equipment such as computers and phones. You must have a designated space, strong internet and computer to complete this role. Because you will be handling confidential client information, you must work from your home office. You cannot work in a public location (like a coffee shop or the library). In some instances, computer equipment will be supplied by the Company.

Professionalism Expectations
All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. Their written and verbal communication skills should be concise and effective, they should aspire to excellence in both work and customer service, they should show courtesy to all they encounter while representing the Company.


ScanSTAT Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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