Front of House

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Welcome to Dunkin’ Donuts. We hope this job description will help you understand what we will expect from you. This job description is your guideline to being a successful Front of the house team member at Dunkin’ Donuts.


Job Responsibilities:


  • Greet and welcome customers entering the restaurant and calling into the restaurant with a smile.
  • Receives orders from customers in-person and over the drive thru speaker.
  • Must upsell and maintain up-to-date knowledge of menu and food item descriptions, along with new items and promotions.
  • Accurately execute all drink, donut, and food item orders according to Company standards and customer preferences.
  • Accurately process cash, credit card, gift card and DD perks transactions.
  • Answer questions from customers and make appropriate menu recommendations.
  • Maintains and ensures all orders are read within Company quote times.
  • Balance cash drawer at the end of the shift; deliver the correct amount to the next shift.
  • Assist in maintaining a clean workplace; keep Front of House (FOH) cleaned and stocked at all times; keep tables, chairs, doors, windows and dining room cleaned and organized; maintain front and exterior trash cans empty as needed; maintain restrooms cleaned and stocked during operating hours.
  • Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
  • Maintain a professional and presentable appearance according to the Company's Uniform Policies.
  • Work as a team to achieve Company goals and standards.
  • Receive and handle complaints from the customers and direct to the manager on duty if the problem is beyond the scope of their duties.
  • Leave customer with a positive, long-lasting impression of their Local Dunkin’ Donuts.

Job Qualifications:


  • Computer literate and comfortable using computerized register systems
  • Possess great cash handling skills
  • Be professional, polite, and reliable even when under stress
  • Must have excellent interpersonal and people skills
  • Must have integrity, honesty and accountability

Experience in retail and/or food sales preferred



Brand: Dunkin Donuts
Address: 410 E. Washington Blvd. Los Angeles, CA - 90015
Property Description: 358597 - Washington Plaza
Property Number: 358597