The Department of Health and Human Services (DHHS) is seeking
(10) individuals to help support state and local health department
contact tracing efforts as Contact Tracing Team Leads. Candidates
with experience organizing work groups, mentoring subordinate
staff, monitoring work performance progress, and ensuring process
performance standards are being met are encouraged to apply! The
successful candidates will be people-centered, supportive and
flexible in order to get the most of his/her team.
Positions are available through out the State. Please review the supplemental questions for more information.
These Team Leads will supervise a unit of disease investigators and contact tracers working both remotely and in communities supporting the local health department efforts. This unit will be collectively responsible for contacting people with COVID-19, to help make care plans to promote well-being, identify close contacts and locating information so they can be notified of exposure and connected to various services (including social support structures, testing, clinical care, etc.). The team will provide education about COVID-19, isolation and quarantine procedures and social services. The Team Leads are responsible for the unit, tracking progress towards target goals using data reports from relevant software, provide direct supervision, oversight, and mentorship to the unit, and will be the unit's point of contact within the supervisory structures. These Team Leads will be expected to perform any of the functions of the team, including case investigation and contact notification, if needed for surge support. • Liaison and report to their assigned region of local health departments daily to ensure needs are known and being met by subordinate staff • Learn and be able to train subordinate staff on the appropriate way to document disease investigations and contact tracing outcomes. • Supervise a unit of people that collectively perform all functions of the COVID-19 Community Team response (e.g. case investigation, contact notification and data entry). • Coordinate the unit's schedules and be available for daily supervision and troubleshooting. • Immediately identify and report any issues that arise with the Unit performing their core responsibilities up the supervisory chain including to the appropriate Local Health Department contact and collaborate to develop and implement a solution. • Ensure disease investigators and contact tracers are following established protocols for the case investigation and contact notification process. • Track weekly progress for your assigned Unit using data reports and report progress to Contact Tracer Director, Local Health Department and DHHS contacts. • Ensure all Unit staff are providing professional and culturally competent customer service during all interactions with cases and contacts by routinely performing customer satisfaction follow-up calls for a random subset of cases and contacts interviewed. • Assure timely and accurate entry of case investigation and contact tracing efforts and outcomes into the designated data management system. • Adhere to DHHS Privacy and Security policies to ensure that patient and company data is properly safeguarded. • Provide feedback on ways to improve the quality and effectiveness of service delivery. • Must be able to travel, with little notice, within assigned region. The routine work schedule will be in shifts based on the needs of the Local Health Departments. However, this position is very demanding and time consuming requiring the incumbent to work flexible hours to comply with the needs of the local health departments they are supporting. The employee is expected to make adjustments when necessary to meet the changing needs of the state and local health departments. This may on occasion include evening and weekend hours and willingness to go into the field to assist with case investigation or contact tracing efforts for hard to reach individuals. Periodic assignment away from the duty station may require extended hours away from home.
REQUIREMENTS: Bachelors Degree in Public Health, Statistics, or Health Education and several years of experience in data analysis, statistics, and interpretation of epidemiological data in the relevant disease/health subject area.
• Ability and willingness to go into the field with case investigators and contact tracers or as additional surge staff, when needed (i.e. going into the field to locate and interview hard to reach cases or contacts) • Ability to speak, read, and write English • Ability to think critically and use good judgement in all decision making • Able to shift strategy or approach in response to the demands of a situation