Technical Support Representative

The Helper Bees is a fast growing startup that works with insurance carriers to transform their processes and deploy our modern caregiving service that uses personality based matching to connect older adults and caregivers. We believe in joining technology and human empathy to deliver services that are beneficial to our customers.
As a technical support representative, you will support remote employees (nurses/caregivers) and customers with devices set up and troubleshooting. You will become an expert in the programs and tools that we use. You will be responsible for providing top notch customer service during stressful situations.
In this role, you will:
  • Work full time during the hours of 9am – 5pm CST, some weekends will be required
  • Communicate electronically with other members of the team using tools such as Zoom, Slack, email, and text
  • Quickly learn our tools and become an expert in them
  • Create and up keep how to guides for our programs and tools
  • Provide scheduled and as needed training to employees and customers
  • Interact with customers in a professional manner
  • Work with our development team to improve our tools and systems
We expect you to be:
  • Tech savvy, always looking to be more efficient
  • Comfortable with change, as we are constantly improving our products and programs
  • Dependable, with a positive attitude and be a team player
  • Patient, as you will be required to teach and train individuals not comfortable with new technology
Benefits of working at The Helper Bees:
  • Cross departmental experience (marketing, sales, operations, product)
  • This is a remote position