Employee Relations Manager

The Organization:

The Center for Autism and Related Disorders, Inc. (CARD) is the world’s largest and most experienced organizations effectively treating children with autism and related disorders. With U.S. and International reach, CARD touches the lives of hundreds of children and their families. Through a network of trained therapists, supervisors and researchers we develop and implement quality, comprehensive and personalized treatment programs which lead to success, and in many cases recovery.

CARD was started in 1990 by renowned psychologist and early researcher of autism, Dr. Doreen Granpeesheh. She designed a unique treatment curriculum based on the Applied Behavior Analysis (ABA) method and built an organization of dedicated and trained staff. Currently CARD has 200 centers across the U.S. CARD’s goal is to become the worldwide leader of top-quality autism treatments.

The Role:

At the Center for Autism and Related Disorders we are looking for a talented and experienced Human Resource Manager will help us to partner with our multi-state centers. This is a "customer first, hands-on" HR role that requires someone capable of being a trusted advisor to management and an employee advocate who knows how to make things happen. This role also requires effective partnering across the HR function through teamwork and collaboration to deliver value-added services to management and employees. You will need strong organizational skills and understanding of HR systems, administrative protocols, background checks and investigations, possess a keen attention to detail, be able to manage multiple priorities and maintain high levels of confidentiality. In addition, the role requires accountability, adaptability and critical thinking.

Here’s what you’ll do:

  • Manage the resolution of complex employee relations issues; initiating and spearheading the investigation of employee complaints while partnering with legal counsel, when necessary.
  • Lead the investigation and interview process by creating detailed interview notes, timelines, investigation summary reports and maintaining investigation files.
  • Capable of exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
  • Help to develop and then manage the tracking, dashboards and associated metrics for areas of responsibility, including employee relations.
  • Prepare for investigations by creating questionnaires and reviewing analysis and research prior to interviews
  • Follow up with applicable participants involved in each investigation to provide status updates, investigation closure notice and any other relevant communication in order to close the loop.
  • Counsel and advise managers on proper investigation techniques.
  • Guide management on appropriate disciplinary actions to create consistency and ensure minimal legal risk by applying policies and procedures to resolve issues and conflict resolution.
  • Work closely with management and employees to improve work relationships, build and maintain morale, and increase productivity and retention.
  • Manage a substantial workload and find balance in prioritizing and addressing projects and issues based on knowledge and escalation criteria.
  • Serve as a consultant to center management on key issues, and as an employee champion.
  • Work with HR Director to ensure that high standards are maintained for HR region.
  • Maintain knowledge of human resource industry trends and new employment related legislation and communicate policies, procedures and program revisions as necessary to assigned groups. Communicate findings to HR Management team.
  • Communicate ideas for process improvement and keep abreast of new legislation as it pertains to areas of responsibility.
  • Ability to interact within all levels of the company
  • Occasional travel to nearby centers and quarterly travel to corporate headquarters.
  • Additional duties and projects, as assigned.

Here’s what you’ll bring to the table:

  • BA/BS degree in Human Resources, Organizational Development or related discipline and/or equivalent work experience.
  • Certification in PHR/SPHR, SHRM-CP or SHRM-SCP preferred.
  • Minimum of 3-5 years Human Resources experience, of which at least 2 years will be as a business partner for a larger organization.
  • Shared services, employee relations and/or HR Generalist experience.
  • Experienced in conducting complex investigations with little to no guidance.
  • Demonstrated problem solving and conflict management skills.
  • Strong client relationship, critical thinking, negotiations and consulting/influencing skills.
  • Ability to handle matters of confidentiality and/or sensitivity with the utmost tact and diplomacy.
  • Familiarity with state specific labor laws, wage and hour guidelines and Federal and State regulations.
  • Ability to see the “big picture” business perspective, but is able to “roll up their sleeves” and do whatever it takes to get the job done.
  • Excellent interpersonal skills with a demonstrated ability to provide guidance and assistance to all levels of employees.
  • Demonstrated ability to work effectively in fast-paced environment, including managing multiple projects, meeting concurrent deadlines, managing time and priorities.
  • Ability to operate independently and as part of a team.
  • Flexibility, courage and confidence are key.
  • Ability to work with grace under pressure and have an adaptable style.
  • Strong Microsoft skills particularly in Word, Excel and PowerPoint.

To learn more about CARD visit www.centerforautism.com

CARD is an Equal Opportunity Employer and with opportunities for advancement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

Job Type: Full-time

Salary: $56.00 to $58.00 /hour