Call Center Automobile Service Appointments Representative

Business Development Center Automobile Service Appointment Setter

Full Time Immediate Opportunities available

Every employee with Bill Luke Automotive Group is absolutely critical to its success. The Bill Luke Automotive Group has been a family-owned and operated business for 91 years. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Compensation $17-$20 per hour ( hourly rate plus commission)

Hours: Monday - Saturday 11:00am - 8:00pm or 10:00am - 7:00pm (Wednesdays and Sundays off)

Benefits:

  • Medical, Dental, Vision Insurance after 90 days
  • 401k match up to 3%
  • Life Insurance
  • Paid Vacation after 1 year
  • Free employee health clinic on site
  • Saturday Lunches provided
  • Employee Discounts - on new and used vehicle purchase and service on personal vehicles

Responsibilities:

  • Answer customer calls and establish follows-up with automobile service appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Must have good, clear, voice and phone etiquette
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications:

  • At least one previous role in sales
  • Call center experience is a plus
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer and phone skills
  • Must have good verbal and written skills - Spanish is a plus
  • Willing to submit to a pre-employment background check & drug screen
  • Valid driver's license
  • Must be 18 or older