IT Technician

At draftPros we rely on our IT systems to help our business reach and succeed with clients all over the
US. We’re seeking an experienced systems administrator who’s eager to use and grow his or her
technological skills on a dynamic stage. In this role, the successful individual will protect our critical
information, systems, and assets, build solutions, implement new software and hardware, provide
training, and assist in the development of an overall IT strategy. You’ll help empower our breakthrough
support, be given challenging assignments, lead initiatives, and take ownership and responsibility. You’ll
be empowered to implement systems that will enable you to become a leader in your field. We expect
you to be passionate about applying your skills to our technology-based business model that creates
real-world solutions for the industry.

Objectives of this Role

  • Provide technical assistance with computer hardware and software
  • Resolve issues for staff via phone, in person, or remotely
  • Point of contact with area vendors
  • Perform hardware and software installations, configurations and updates as needed
  • Create and maintain tips and tricks solutions for online database
  • Resolve technical issues in a timely manner using available resources within the company
  • Build, install OS images

Requirements

  • Excellent customer service skills
  • Strong troubleshooting and critical thinking skills
  • Previous working experience in IT support for 3 years
  • In depth knowledge of Windows 7, 10, G Suite Products, MS Office
  • Knowledge of Windows 2012, 2016
  • Wireless trouble shooting
  • Ability to prioritize especially under duress
  • Ability to learn backend AT&T processes for access and workstation requirements
  • Ability to document processes with intricate step by step processes
  • Shift is from 8:30 – 5:30
  • Position supports East Dallas and Garland office locations

Preferred Qualifications

  • A , Microsoft MCP
  • Knowledge of AT&T systems, OPED, Opti and Aramis are a huge plus
  • Ability to support Dallas and Garland Offices

Job Type: Full-time

Salary: $19.00 to $22.00 /hour

Work Location:

  • One location